ASSISTANT STORE MANAGER

ASSISTANT STORE MANAGER

Job Mission:

The Assistant Store Manager position will assist the Dispensary Manager in all day-to-day dispensary activities. In coordination with the Dispensary Manager, the Assistant Store Manager is an integral part of the management of the dispensary staff. The employee in this role is responsible for individual and team results, and must be an experienced people manager with the ability to multitask, communicate effectively with others, and assist the Dispensary Managerin motivating a team to provide exceptional customer service to dispensary customers within a dynamic and fast paced retail environment. This is a salaried, exempt, full time position, reporting to the Dispensary Manager.

Essential Functions:

  • Assisting the GM in directly supervising dispensary floor staff, including all supervisors, front of house (FOH) retail associates, back of house (BOH) inventory associates, retail delivery drivers and curbside retail associates;
  • Assisting the GM in ensuring that the performance and profitability goals are being met;
  • Assisting the GM in providing or strategically delegating one-on-one education and training to all staff working within the operation; 
  • Assisting the GM in leading a performance management process to measure and evaluate operational systems and job performance;
  • Providing strong day-to-day leadership within the operation;
  • Utilizing situational awareness in identifying critical needs and communicating those needs for immediate resolution;
  • Providing effective and inspiring leadership by being actively involved in all programs and services; 
  • Managing and cultivating existing relationships with customers while endeavoring to seek new ways of finding new customers;
  • Assisting the manager in the creation of staffing schedules, interviewing and assisting with vendor appointment and purchasing;
  • Other retail, sales or management duties as assigned and trained

Required Education, Skills and Experience:

Education & Experience:

  • High school diploma or the equivalent in work experience
  • Minimum 1 year Budtender and/or Retail Supervisor experience
  • Prior experience operating a cash register, resolving employee disputes, scheduling, and resolving customer complaints

Skills

  • Demonstrated professional and effective communication
  • Ability to resolve conflict between employees and customers
  • Accountability for individual and team results
  • Ability to think critically, strategically, and collaboratively to make decisions, solve problems, and foster innovation.
  • Strong interpersonal skills to identify and build a purposeful team culture within an organization.
  • Ability to manage time and priorities effectively, with or without direction
  • Strong problem solving skills to enhance productivity and culture
  • Ability to work in a fast-paced, dynamic environment

Job Characteristics:

  • Identifies and defines projects to own
  • Demonstrates excellence with work output & makes meaningful contributions to function
  • Owns projects with advanced complexity
  • Crafts their own work plan and proposes to manager
  • Understands organizational and interpersonal challenges
  • Reliable and dependable subject matter expert in function / business area
  • Explains work outputs confidently to business partners
  • Produces non obvious insights and outcomes that challenge thinking
  • Spends significant time coaching junior colleagues and peers”

Physical Demands:

  • The employee is frequently required to use hands to type, handle, feel and grasp
  • The employee is frequently required to use arms to reach, carry and climb
  • The employee is frequently required to visually observe, watch and monitor
  • The employee is frequently required to verbally speak, greet, talk, converse, hear and listen
  • The employee is regularly required to walk, stand, stoop, kneel, crouch or reach
  • The employee must have the ability to occasionally safely lift and/or move up to 50 lbs
Job Category: Retail
Job Type: Full Time
Job Location: Union CIty

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