Job Mission:

The Dedicated Sales Support Associate performs a variety of tasks to ensure the smooth operation of the facility that exceeds our customer’s expectations and leads to an excellent experience.  This position is responsible for driving sales through engagement of customers, suggestive selling, and sharing product knowledge.  The Dedicated Sales Associate works closely with fellow team members and Managers to ensure that safety and customer service standards are met at all times.

Essential Functions:

  • Engage, educate and befriend customers to create an amazing shopping experience
  • Achieve and exceed sales goals by utilizing our selling strategies
  • Make recommendations to customers to improve promotional activities and ensure brand integrity
  • Build and maintain customer and buyer relationships
  • Maintain working knowledge of our products in order to be a subject matter expert and educator
  • Share feedback and ideas about the consumer experience 
  • Position requires the ability to work flexible schedule, including evenings, weekends and holidays when applicable 
  • Create an environment that makes guests and our partners feel comfortable to explore, learn and ask questions
  • Work on social media projects as needed/requested
  • Other duties/responsibilities may be assigned

Required Education, Skills and Experience:

  • Desired Skills and Education:
    • High School diploma or equivalent is required
    • 2 years of experience in customer service in the cannabis industry is a PLUS
    • A commitment with outgoing excellent customer service
    • Self-motivated and self-sufficient
    • Must be articulate and have strong verbal communication skills plus outstanding interpersonal and persuasive sales skills
    • Demonstrated ability to learn and apply product-related information in a professional manner
    • High level of integrity, personal motivation, accountability and self-reliance
    • Must be flexible and able to work weekends and various shifts
  • Physical Demands:
    • Frequently standing for extended periods of time
    • Frequently operate small office equipment such as a computer, tablet and copier/printer
    • Constantly move around the property by walking for extended periods of time, sometimes for the entire duration of shift
Job Category: Retail
Job Type: Full Time
Job Location: San Jose

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