INTAKE SPECIALIST

INTAKE SPECIALIST

Job Mission:

The Intake Specialist greets and assists patients and customers in a friendly, attentive, and helpful manner, both in person and over the phone. This team member is the first point of contact for our customers, has outstanding customer service skills, is responsible for the customer experience, and demonstrates professionalism in all aspects of his/her job.  The role  includes welcoming customers, customer profile creation in our POS system, providing store tours, and demonstrating stellar customer service.

Essential Functions:

  • Provide the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality
  • Process in-patients and customers by validating identification and enter information securely into our POS system
  • Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files
  • Provide all new patients/customers with a brief explanation of products and/or services
  • Become well-educated with all cannabis products offered and/ or be willing to learn
  • Has ability to present promotions and specials in a manner of up-selling to our customers
  • Does check in with Inventory team for new product received and any conversion needs remove this bullet point
  • Partners with Marketing department to have clear understanding of all promotions, specials, pricing, and up sell opportunities 
  • Motivated to learn and execute new tasks during downtime
  • Ensure that the common areas are clean and stocked with necessary supplies
  • Coordinate with the appropriate department personnel regarding any questions and issues
  • Provide administrative assistance as needed
  • Participate in ongoing education and professional development as needed
  • Maintain a positive attitude that promotes teamwork 
  • Dependability and solid attendance are critical for this role
  • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Other duties as assigned

Required Education, Skills and Experience:

  • Education
    • High school diploma or GED preferred
    • Associates Degree in Business or the equivalent in work experience preferred
  • Experience
    • Must be at least 21 years of age
    • Intermediate to advanced experience with Google suite
    • Must have demonstrated experience with planning and time management 
  • Skills
    • You must possess the ability to listen well and communicate effectively with various audiences. 
    • Excellent communication skills – written and verbal
    • Ability to multitask and prioritize
    • Detail-oriented and organized

Authenticity:  Grupo Flor cares about the people with whom we work and the communities in which we live.  We believe that clear communication builds a better world than suspicion, and that transparency is the key to building trust and confidence in all that we do.

Resourcefulness:  Grupo Flor seeks individuals that are adaptive and creative, finding joy in connecting assets and ideas in novel ways that are not immediately apparent to others.

Innovation:  Grupo Flor seeks individuals that are excited to not only work in a new industry, but to create one.

  • Physical Demands
    • The employee is frequently required to use hands to type, handle, and feel.
    • The employee is regularly required to walk, sit, talk and hear.
    • The employee is regularly required to stand, stoop, kneel, crouch or reach.
    • The employee must have the ability to occasionally safely lift and/or move a minimum of 25 lbs.

About Grupo Flor:

Grupo Flor is an ecosystem of cannabis companies based in Salinas, California that supports the entire supply chain of cannabis production, from real estate leasing and equipment financing to sound product manufacturing and retail operations.  Grupo Flor seeks to elevate and legitimize the cannabis industry by pioneering a new business ecosystem of global companies and brands, and works to build leading cannabis companies that shape the future of the industry. 

EEOC Policy Statement Legal compliance with Americans with Disabilities Act (ADA) and Fair Labor Standards Act (FLSA): We are an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

Job Category: Retail
Job Type: Full Time
Job Location: Salinas

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